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Job Description and Requirements


  • Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
  • Be aware of functions, facilities, promotions and events taking place in the hotel
  • Receive, process and confirm all reservations whether inbound or outbound
  • Maintain all documentation as required.
  • Liaise and follow up any actions required for guests.
  • Control and monitor the allocation of rooms
  • Courteously handle all incoming and outgoing telephone calls for guests and staff
  • Ensure correct billing of all telephone charges to guests and monitor all administration extensions
  • Process wake up calls
  • Maintain guests voice mail system and manual message system
  • Maintain all additional equipment required for all voice communication
  • Receive guest enquiries and appropriately handle and log
  • Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.
  • Maintain parcel log and follow procedures.
  • Maintain log for all incoming / outgoing keys.
  • Maintain privacy of guests with reference to room numbers, names, nationality, etc.
  • Weekly safe box inventory.
  • Update guest registration cards, update guest profile.
  • Report anything considered as health or safety hazard & be aware of the IHG Health & Safety Policy


  • Saudi Male 
  • Excellent in English 
  • Diploma 
  • ability to work under pressure 

  • Dar Al Hijra Intercontiental

  • Hospitality, Travel and Tourism

  • Al Madina Al Munawarah, Saudi Arabia

  • Recent Graduate

  • 21-06-2018

  • 82184

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